Payment processing.
Paddle is our Merchant of Record for paid products. Paddle processes payment, calculates and remits applicable sales tax, and appears as the seller on payment receipts. Refunds approved under this policy are returned through the original payment method.
Subscriptions.
Pro subscriptions renew monthly or annually until canceled. You may cancel before the next renewal through the Paddle customer portal or by contacting us. Cancellation stops future renewals and access continues through the paid billing period. We do not provide prorated refunds for unused time, except for duplicate or erroneous charges, a documented failure to provide the service, or where applicable law requires a refund. Growth is no longer sold to new customers; existing Growth subscriptions continue to renew monthly under these same cancellation terms until canceled.
Prepaid AI credit packs.
Credit-pack purchases are final once the credits are granted, except where generation failed because of a documented service outage or applicable law requires a refund. Purchased credits expire 24 months after purchase. We charge no dormancy or inactivity fees.
Credits are prepaid units for MLO Finder services only. They are non-transferable, not legal tender, not a gift card, and not redeemable for cash. A failed generation returns the reserved credits to your balance; that operational credit return is not a cash refund.
Founders Club guarantee.
Founders Club includes a 30-day money-back guarantee from the purchase date. The refund is available even if some included credits were used. A full refund ends the lifetime software entitlement and Founder membership, ends the 20% Founder credit-pack discount, revokes any remaining included credits, and returns that seat to the available Founder membership pool. If Founder memberships are still available and the campaign is still open, you may purchase again as a new purchase at the price and terms then offered. A chargeback or payment dispute is not a refund and does not reopen that account's eligibility to purchase again. The guarantee does not extend beyond 30 days.
Refund and billing requests.
Email support@mlofinder.com or use our Contact page. Include the email used at checkout, the transaction date, and the reason for your request. Do not send full card or bank details.